AI Call Transcriptions

Turn every phone call into an accurate, searchable transcript.

Empower your global teams with PBX.IM’s VoIP solutions featuring AI-powered call transcription. Transcribe calls in multiple languages, get AI-generated summaries, and instantly share action items with your team.

Call Transcription Software
Companies that trust PBX.IM
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What Is an Automated Call Transcription?

Call transcription is the process of converting spoken conversations from phone calls into written text using AI.

Instead of manually taking notes or replaying recordings, call transcription automatically generates a phone call transcript that captures everything said during the call.

Designed to enhance every conversation

Easily transcribe phone calls to text, then capture, review, and share every call detail to improve productivity, collaboration, and accuracy.

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AI-Powered Transcripts

Save time and reduce information loss with accurate call transcriptions, perfect for compliance, training, and client follow-ups.

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Automated Summaries & Action Items

Let AI capture commitments and next steps so your team can act faster and never miss a follow-up.

multi language support

Multi-Language Support

Transcribe calls in multiple languages with high accuracy, plus support for 90+ more languages for international teams.

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Flexible Sharing Options

Easily download transcripts, email them to users or agents, or create shareable links for seamless collaboration.

How to Get Phone Call Transcript?

Getting a phone call transcript with PBX.IM takes just a few simple steps.

Sign up & enable transcription

Create your PBX.IM account, then go to Settings → General → Transcriptions and toggle Enable Transcriptions ON.

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Call Your Customers

Every call can be transcribed directly from your call history, whether you're speaking with customers or handling everyday interactions.

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Generate the transcript

From the Call Logs, click the Transcription icon next to the call you want. Our AI will process it in seconds.

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Review, summarize, and share

Open the finished transcript to see speaker-separated text, summaries, and action items.

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Connected to Any Business Tools

PBX.IM Call Transcription integrates seamlessly with your CRM, helpdesk, and internal tools, so transcripts, summaries, and action items are always available where your team works.

Microsoft TeamsMicrosoft Teams
intercom Intercom
hubspotHubspot
notionNotion
zohoZoho
salesforceSalesforce
shopifyShopify
help scoutHelp Scout
gorgiasGorgias
zapierZapier
frontFront
slackSlack
kustomerKustomer
freshdeskFreshdesck
mondaymonday.com
copperCopper
pipedrivePipedrive
nocrmnoCRM.io
microsoft dynamicsMicrosoft Dynamics
zendeskZendesk
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Start Transcribing Calls Today

Turn every conversation into insights with AI-powered call transcription. Save time, improve collaboration, and never miss a detail again.

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Call Transcription FAQs

What exactly does PBX.IM call transcription feature include?

PBX.IM’s call transcription automatically converts phone calls into text, separates speakers, and generates AI-powered summaries and action items. You can view transcripts in an interactive interface, search word-level playback, and (coming soon) download or share them with your team.

What are the supported transcription languages?

We provide high-accuracy transcription in English, Spanish, Hebrew, German, Dutch, French, Italian, Portuguese, Polish, and Russian. PBX.IM also supports 90+ additional languages, though accuracy may vary.

Is transcribing a phone call illegal?

Laws vary by region. Generally, calls can be transcribed if at least one participant consents (one-party consent) or if all participants consent (two-party consent). Make sure to follow your local regulations before recording or transcribing calls.

What is the average cost of transcription services?

Costs depend on the provider, transcription speed, and AI vs. human services. AI-powered call transcription like PBX.IM often comes included with your plan, making it more cost-effective than third-party manual transcription services.

What is the best transcription software?

The best software depends on your needs. PBX.IM stands out with real-time AI transcription, multi-language support, summaries, and actionable insights, directly integrated with your PBX system, saving time and boosting productivity.

When call transcription is not available?

In your Call Logs, transcription availability is indicated by the icon status:

  • Highlighted icon → The transcription is available, and you can open it.
  • ‘+’ icon → Transcription can be requested for this call.
  • Grey icon → Transcription is not available. This usually happens when:
    - The call is shorter than 30 seconds
    - Transcription is disabled in your account settings
    - The call does not meet your custom business rules