How long can I keep call recordings stored in PBX?

Your call recordings will remain stored by default for the amount of time corresponding to your plan. You can purchase an additional storage period for an extra monthly cost.

What states require call monitoring disclosure?

In the US, 13 states require two-party consent for call recording: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania, Vermont, and Washington. 37 states and D.C. follow one-party consent rules. For interstate and international calls, it's best to apply two-party consent. In the EU and UK, explicit consent is required. Always refer to your local laws before recording.

Call Recording & Monitoring

Access real-time dashboards, SLA compliance reports, and AI-driven insights to elevate agent performance and customer satisfaction.

Easily store, retrieve, and audit recordings with full regulatory compliance, trusted by finance, healthcare, and legal teams. Go beyond recordings with AI-powered call transcription in multiple languages, complete with automatic summaries and agent to-do lists. Flexible retention policies keep your data secure for up to 7 years, while instant access ensures you always have the full picture behind your team’s call performance.

Compliance and quality monitoring recording

Analyze and manage call activities, ensure service quality, and optimize operations.

Real-time Dashboard

Stay on top of every call with live insights and instant visibility into your team’s performance. Monitor KPIs, track SLA compliance, and respond to issues as they happen.

With real-time data at your fingertips, you can make faster, smarter decisions to boost efficiency and customer satisfaction.

Inbound and Outbound Call Recording

Capture every conversation, whether incoming or outgoing, with secure, fully auditable recordings.

Store, retrieve, and review calls anytime to understand your team’s performance and ensure compliance with industry regulations.

Flexible retention policies let you keep recordings for up to 7 years, giving you full visibility while protecting sensitive data.

Advanced Call Analytics

Get a clear view of your call activity with real-time dashboards, detailed SLA compliance reports, and AI-driven insights. Track agent performance, monitor call volume, and uncover patterns that help improve customer satisfaction.

Use actionable analytics to make data-driven decisions, optimize your team, and deliver a consistently superior calling experience.

Security & Privacy

Monitor and review calls securely with PBX.IM’s robust encryption and access controls. Only authorized users can access recordings, ensuring sensitive conversations remain confidential. Flexible retention helps you stay fully compliant while keeping a clear view of your team’s performance.

security standard compliance for VoIP phone solutions

Call Transcription

Transform every conversation into a precise, searchable transcript.

With PBX.IM’s VoIP solutions, your global teams gain AI-driven transcription that works across languages. Get instant call summaries, extract key action points, and share them effortlessly with your team.

Customers that trust PBX.IM

Unlock full visibility and performance for your team.