Must-have features for the best softphone apps in 2024
The best softphone apps in 2024 are VoIP, Cloud-based, and feature encryption, CRM integration, good documentation and training, proactive support, reliability and scalability, transparent costs, crystal-clear voice quality, flexibility, intercept groups and even AI integration.
VoIP Security Solutions. A Guide for Secure Calls & Data
VoIP, Cloud-based solutions need security using encryption, multi-factor authentication, trusted devices restrictions, IP restrictions, user roles and permissions.
How can Interactive Voice Response (IVR) boost customer service?
IVR can enhance customer experience, improve operational efficiency, has 24/7 availability, easily adapts to business needs, is flexible and scalable and can integrate artificial intelligence.
Ring, Ring! How can VoIP help your Hospitality Business grow?
VoIP solutions can help hospitality businesses (hotels, guesthouses, Airbnb accommodations) implement smoother reservation systems, enhance communication efficiency with guests and among staff and cut phone costs, and identify successful communication patterns for better business.
Calls, queues, and agents who always get their well-deserved commission
Call Centers can benefit from customer call queues and agent queues, as well as customer recognition capabilities that help to channel the call to the agent who had previously interacted with the caller.
Why SIP Technology matters and It’s here to stay for a very long time
SIP (Session Initiation Protocol) is text-based, similar to HTTP and SMTP, and it works in conjunction with other protocols to deliver multimedia.